Store Policy
Customer Care
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When lighting for the first time burn until wax melts across entire surface to the sides of vessel (this prevents tunneling, and creates an even burn for the duration of the candle’s ‘life’) This may take up to 2-4 hours.
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Trim the candle wick after each burn. This is very important to prevent the candles from smoking on the next burn or from burning the sides of the glass. We recommend trimming them to 1/4th to 1/8th of an inch each time. Invest in a good pair of wick trimmers.
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Trim wick to ¼ of an inch before each burn to promote an even burn, steady flame and limit sooting/mushrooming of wick.
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If soot ever forms on the inside of the vessel, extinguish candle, wait for it to cool, then wipe with a clean damp cloth. Trim wick and relight.
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Extinguish a candle if it smokes, flickers, or the flame becomes too high. These signs indicate the candle is not burning properly and the flame isn't controlled. Let the candle cool, trim the wick, then check for drafts before re-lighting.
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To maximize scent throw, burn in desired space for 30 mins with the door closed. Open windows and doors will disperse scent.
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Do not burn your candle all the way down. Always leave at least ½ inch of non-molten wax at the bottom.
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Always burn candle near and within sight.
Privacy & Safety
VINTAGE TIMBERS CANDLE collects data that you provide on vintagetimbers.com by visiting our website or through transactions, email registrations, contests, or online memberships, or through phone, and mail that you submit.
VINTAGE TIMBERS CANDLE. may collect and store two types of information: "personal information" and "automatic information."
Personal information tells us who you are such as your name, gender, billing address, shipping address, email address, telephone number, date of birth or age, any personal preferences you choose to provide, transaction details such as style, size, price, discount, date, store, your credit card number and expiration date used for transactions, and an assigned password to protect your privacy.
Automatic information is information that we may collect automatically whenever you interact with this website such as your IP address, the type of computer you use, the web browser you use, and the web page that linked you to our site. An IP address is a number assigned to your computer when you connect to the Internet. Each time you visit this site, our web server may automatically recognize and collect this information.
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Payment Methods
- Credit / Debit Cards
- Apple Pay
- Invoice Payments